Shipping

We offer free ground shipping to all contiguous 48 states. For Canada, Hawaii and Alaska, we will only charge you $10 for shipping and handling.

Most items ship within 24 hours of ordering; however, some orders may take up to 48 hours to process. If we foresee any delays, rest assured, this will be communicated to you at the time of your order. Should any other unforeseen delay occur, you will be notified within 5 days of placing your order.

Returns & Exchanges

We want you to be happy with your items. However, if you are not completely satisfied with your purchase for any reason, please let us know so we can help you.

All Jessica Swagman merchandise can be returned or exchanged within 15 days of our date of shipment. You must fill out the Contact Form on the website stating what you are returning/exchanging and for what before you can mail us back the items.

All items must be unworn and returned in original condition. We have ways of knowing if you wore the item.

Returns

When requesting a return, please fill out and include the return invoice and packing slip with the select items. You are responsible for return shipping costs.

Once we receive your item(s), a refund will be credited back to your account. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Most returns will process in approximately one to two weeks, depending on your method of return.

Exchanges

After filling out the contact form, please fill out and include the exchange invoice and packing slip with the select item(s). You are responsible for return shipping costs.

Once we receive the items you are exchanging, we will mail you your new item(s).